I hope you enjoy reading the posts and learn more about UC Strategy in the process, if you are looking for a Unified Communications partner or want advice on creating a sustainable Collaboration and Communication strategy then this is the place for you.
As Unified Communications technologies grow and technical advances make devices able to do more and more “smart” things for the consumer, so the ability to improve business processes, boost employee productivity, streamline IT and Operations processes saving time and money and reduce costs of communicating with the customer by building a single user interface for all customer communications grows.
More importantly, the usage of Omni-Channel Communications on all levels is now seen as mainstream and needs to be a part of any convergent Marketing / Customer / Operations campaigns your business performs.
The message should be ” if automation of the customer lifecycle and User Journeys isn’t a regular part of your companies continuing future proofing strategies, then it needs to be and fast because your competitors are already doing it!”
By following my blog, I will teach you what you need to know to be able to create, manage and future proof your existing and future Unified Communications Strategy whilst offering articles and advice to help you miss the potholes and have a smooth transition into the mobile marketing world.